The nature of technology-based services is in a constant state of flux, posing challenges to all practitioners to maintain currency in their respective service areas.
Jonathon Edgley looks at the importance of trust in business.
Enterprises evaluating options for best practices can leverage new ITSM-friendly vendor offerings to close the gap between the service desk and IT operations.
Gene Kim is the co-founder of the IT Process Institute and also CTO and founder of Tripwire, Inc.
Top tips for measuring and evaluating your compliance and ethics program