As companies fight to align IT with business and compliance goals, many firms are discovering that taking a service management approach delivers a knockout punch. Neil Davey reports…
James Prunty on why ITIL is the ‘secret sauce’ that aligns IT and business
Transforming IT into a competitive business within a business is good for IT, good for the overall business and good for the economy, argues Martin Warner, Practice Director at BearingPoint.
Linking People, Process and Technology to drive Integrated Operations Automation