By Philip Kenny, Chief Technology Officer of BT Conferencing
'This is an industry where you don't really get a second chance to deliver a high-quality service to consumers' If you mess that up, you won't retain their loyalty', says Nigel Stagg, CEO of BT Conferencing.
Changes in the enterprise data and telecommunications infrastructure have lead to many new developments in business communications and conferencing
Voice over wireless LAN (VoWLAN) was the killer application of 2004.
It wasn't so long ago that e-mail was considered a corporate perk – now it's practically in the same category as heating and lighting.