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Chairman, GDS International
Sales and the 'Talent Magnet'
A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?24 May 2011
Focus Area: Customer Experience
Happy At Work?
For good or bad, every workplace has a culture; and how you create, nurture and develop that culture can be critical to your company’s success. But is enough value being placed on the importance of getting that culture right? And what role does HR need to play in building it?
The Impact of Interaction
Clear Action's Lynn Hunsaker and Patricia Seybold Group's Matthew Lees argue the business case for a customer-centric organization.
Employee Engagement for Superior Customer Experiences
The hardest thing for competitors to copy is the customer experience you create. And engaged employees are the most dynamic and influential force in creating superior customer experiences.
Walmart: Managing International Business
Walmart's growth in the US is stalling and the global giant is now going to concentrate more heavily on managing international business in order to accelerate global growth for the world's largest retailer.
Source: www.busmanagement.com© 2012 GDS Publishing Ltd. All rights reserved.