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Chairman, GDS International
Sales and the 'Talent Magnet'
A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?25 May 2011
Focus Area: Customer Experience
The Next Competitive Battleground
Gary Schwartz, Senior Vice President of Marketing at Confirmit explains why understanding customer experience is key to business success.
Buying Translation Services
"Translation is a fairly inexpensive exercise, but getting it wrong can be costly, which is why we are doing this,” says Gavin Wheeldon, CEO of Applied Language Solutions, who are the first company to guarantee translations to 99% accuracy.
Benefit from the Wisdom of 1,000 Customers
Automating the export, distribution scheduling, and delivery of your business critical information regardless of time, destination, or recipient. By ChristianSteven Software
Customer Experience Improvement Momentum: Engaging Employees for Sustained Profitability
Momentum in customer retention and share of spending is vital to sustained market success. While strides have been made, customer-centricity tends to be an elusive aspiration. Universal challenges revolve around cross-functional and organization-wide cooperation and alignment. By ClearAction
Outgrowing Ad-Hoc Surveys: Moving Towards a Strategic Feedback Program
Your business receives customer feedback every day. With thousands of online survey tools available, many businesses are using more than 100 survey tools with no co-ordination among the teams deploying them. By Confirmit
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