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Issue 15

Issue 15 E-magazine
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Blog

Where our team of editors discuss what they think about the current BM issues.

Seth Shaw
VP of Sales and Marketing - LogMeIn

Don't miss your connection!

Seth Shaw, VP of Sales and Marketing at LogMeIn, discusses how business travellers can stay connected during their travels
05 Jul 2010
Customer Experience
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Customer Experience

The Next Competitive Battleground


Gary Schwartz, Senior Vice President of Marketing at Confirmit explains why understanding customer experience is key to business success.

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Buying Translation Services


"Translation is a fairly inexpensive exercise, but getting it wrong can be costly, which is why we are doing this,” says Gavin Wheeldon, CEO of Applied Language Solutions, who are the first company to guarantee translations to 99% accuracy.

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Benefit from the Wisdom of 1,000 Customers


Automating the export, distribution scheduling, and delivery of your business critical information regardless of time, destination, or recipient. By ChristianSteven Software

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Customer Experience Improvement Momentum: Engaging Employees for Sustained Profitability


Momentum in customer retention and share of spending is vital to sustained market success. While strides have been made, customer-centricity tends to be an elusive aspiration. Universal challenges revolve around cross-functional and organization-wide cooperation and alignment. By ClearAction

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Outgrowing Ad-Hoc Surveys: Moving Towards a Strategic Feedback Program


Your business receives customer feedback every day. With thousands of online survey tools available, many businesses are using more than 100 survey tools with no co-ordination among the teams deploying them. By Confirmit

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