In ensuring day-to-day operations at the world's first and most iconic theme park run smoothly, Disneyland's Ed Grier has one of the busiest jobs in America. "It's multi-faceted, very complex, and it never stops," he explains in this exclusive interview with Business Management's Ben Thompson.
In an exclusive interview with BM, Donna Fluss explains why contact center performance management can help achieve organizational goals and increase revenue.
What are the main challenges of managing staff in a downturn? Are layoffs inevitable? What about recruitment? Is a downturn actually a great time to hire proven-results players from an expanded pool of jobseekers? Business Management’s Matt Buttell investigates.
With a recession looming, budgets are being slashed in order to buckle down for the stormy times ahead. But while reducing spend can boost quarterly figures, keeping quiet could be disastrous for business. By Rebecca Goozee
Why do certain companies always seem so far ahead of the competition? Because, argues MIT’s Steve Spear, author of the new book Chasing the Rabbit they’ve instilled a culture of constant discovery that enables them to solve problems earlier – and thus innovate faster – than their rivals. By Ben Thompson