In the midst of a heavy multi-year turnaround strategy, Citigroup has successfully expanded its global presence in a number of critical overseas markets and reported an 18 percent jump in profits in Q2.
As the US looks to fill the skills gap, aging employees are fast becoming a hot commodity. But, as Borders’ Dan Smith explains, managing them brings a fresh set of challenges.
In a perfect world, every step in your company’s CRM-driven sales process flows smoothly from the moment your company reaches out to customers with a promotion, all the way through purchasing and receipt of the product and/or service, to any requests for after-sales support.
Customer relationship management solutions are implemented in the hope of better managing information and customer relationships.
Performing Integration Testing Earlier in the Life Cycle Puts SOA Projects on Track