By Alex Bakman, Chairman and Chief Technology Officer, Ecora Software
Interest in IT Service Management and how technologies supporting IT Service Management (ITSM) best practices deliver significant ROI and customer satisfaction continues to grow. By Brian Johnson, CA
The rifts between business and IT are only going to grow unless IT takes real action to understand the business, communicate with it in its language and transform itself to provide the kind of service that makes strategic sense.
Organizations are examining their risk and compliance initiatives as an integrated mechanism for improvement throughout the information technology infrastructure.
When executives think about information technology and governance, risk management, and compliance (GRC), they tend to focus on IT-specific compliance, such as information privacy/security.