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Chairman, GDS International
Sales and the 'Talent Magnet'
A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?25 May 2011
Focus Area: IT Management
10 Ways to Evaluate Your IT Management Software
Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT department. Many factors can influence your ultimate choice. High functionality is a must, but what about cost? Is the software portable and flexible? Is it user-friendly? Are there customization options for your specific needs? How long will it take to implement? It can sometimes be difficult to distinguish irrelevant factors from truly crucial ones. These considerations can be painstaking – after all, every IT management team dreads the risk of choosing the wrong software solution. Here are some essential criteria that industry experts have gathered to help you determine whether or not your software is getting the job done.
The Modern Service Desk - Enabling Quality of Service Delivery and Transforming IT
In today’s tough economic times, IT departments are under increasing pressure to do more with less. With budgetary constraints and governance demands on the rise, many IT organizations are forced to respond to IT Service Management (ITSM) requirements with fewer resources than ever before. Meeting this challenge calls for solutions that enable IT to provide quality service delivery, respond promptly to end-user requests and proactively intervene to prevent service bottlenecks that might ripple across the entire organization. The traditional helpdesk, with its reactive ticketing approach, is no longer up to this challenge. As organizations typically replace their helpdesk every five years many are now seeking more agile and comprehensive alternatives to keep pace with increased service demands.
Turning ITIL Theory into IT Reality
Most of the organizations I visit have one or two ITIL enthusiasts within their IT departments who work very hard to haul the rest of their IT teams onto the ITIL bandwagon. Sometimes these champions are met with indifference, ignorance, or outright resistance.
6 Reasons Why ERP and CRM Solutions are Most Important During a Recession.
In a recession, you need to work smarter, not just harder. With the right enterprise resource planning (ERP) and customer relationship management (CRM), your business can become more strategic and more profitable by applying its resources more efficiently to serving and developing customers and suppliers.
Events Under Control
NETIKUS.NET ltd Case Study with Morphosys AG. When managing an IT infrastructure at three locations with a small team for a 300-people biotech company like Morphosys, then accurate and up-to-date information about the status of all your core IT components in your infrastructure is an absolute necessity.
Source: www.busmanagement.com© 2012 GDS Publishing Ltd. All rights reserved.