Thursday, May 24, 2012
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Spencer Green
Chairman, GDS International
Chairman, GDS International
Sales and the 'Talent Magnet'
A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?25 May 2011
Focus Area: People & Training
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People & Training
Best Practices for Transforming Call Centers into Blended Sales/Service Organizations
By Donna Fluss DMG Consulting LLC, Sponsored by Enkata
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Performance Management: The Logical Next Step to Making Your Center a More Strategic Part of the Business
Performance Management: The Logical Next Step to Making Your Center a More Strategic Part of the Business
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Contact Center Performance Optimization in Virtualized Contact Centers
How can enterprises boost performance and keep track of cost, service value and customer experience in a Virtual Contact Center (VCC)?
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The Potential of Performance Management
BM asks a panel of experts for their opinions on the increasing emergence and growing potential of contact center performance management.
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Doing More for Less – Consider Canada
Given the recent troublesome economic times and universally pessimistic outlook by industry professionals, it is abundantly clear that organizations are going to have to find a way do more with less. By TeamSpace Canada
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