Process Improvement
ITSM/BSM
ITIL
Strategy Development
Six Sigma and Innovation
All Coverage Areas
How to Align IT and Business Goals
Where should companies start? Greg Downer of Pepperweed explains.
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Driving the Cost Out of Regulatory Compliance
HP’s Director of IT Auditing Brad Ames: gaining efficiency and maintaining standards.
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Building the Business Case for Better IT
With RealOps’ John Scott, iET Solutions’ Michael Schieb, HP’s Ken Hollywood, Microsoft’s Anders Vinberg and Greg Downer of Pepperweed
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ITSM
Crossing the chasm
Enterprises evaluating options for best practices can leverage new ITSM-friendly vendor offerings to close the gap between the service desk and IT operations.
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Achieving Value from IT: It’s About Time and Cost of Ownership
Michael Scheib, iET Solutions President & CEO of
technology management. He has been senior VP and general manager
of European operations at NIKU, VP of European operations and
executive officer at Applix.
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A Practical Approach to Delivering ITSM
During the past decade, the pendulum has swung all the way from abundant IT spending through to IT being seen as a significant business cost.
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ITSM: A Lesson Learned
Ameriprise’s Vice President of Technologies Troy Jenkauski
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“Aligning IT and the Business” Through IT Service Management
Linking People, Process and Technology to drive Integrated Operations Automation
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Implementing ITIL for Business Value
What's all the hoopla about?
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Wading Through Approaches to Find True Business and IT Alignment
A comprehensive view of how IT systems contribute to business metrics can produce spectacular results.
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Recipe for Success
James Prunty on why ITIL is the ‘secret sauce’ that aligns
IT and business
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ITIL
How to get the biggest gains from ITIL
Gene Kim is the co-founder of the IT Process Institute and also CTO
and founder of Tripwire, Inc.
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ITIL certification: the next generation
The nature of technology-based services is in a constant state of flux,
posing challenges to all practitioners to maintain currency in their
respective service areas.
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So You Want to Do it Yourself: 10 Pitfalls and
How to Avoid Them
Many IT organizations today are seeking to improve the efficiency and
effectiveness of their processes by leveraging industry standards and
best practices such as the Information Technology Infrastructure Library
(ITIL) for IT Service Management (ITSM).
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Strategy Development
Navigating with weak signals
Dr Alan Middleton, Executive Director of the Schulich Executive Education
Center and Professor of Marketing at York University’s Schulich
School of Business in Toronto, looks at business strategy development
in the modern world.
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Ask the expert How to: develop process excellence
What kind of projects do you recommend a company that is just starting
on its process excellence journey initially work on? Breakthrough Management
Group’s … offers some thoughts.
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Innovation, Yes! But How?
By David Silverstein, CEO Breakthrough Management Group
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Think Locally, Act Globally
CIBER, Inc. Presents New Global Solutions Initiative for Full-Lifecycle
Application Development and Management Byline: Joe Morone, Senior Vice
President, Strategic Solutions, CIBER, Inc.
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Six Sigma and Innovation
Inside the mind of a champion
Business Management meets Don Linsenmann, VP and Corporate Champion for Six Sigma at DuPont, to discover how Six Sigma has impacted on his business and what advice he has for the yet-to-be-converted.
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Lean and Six Sigma Solutions for Any Business: Common Sense Philosophy for Process Improvement
By Bryan Carey, John Munce and J. DeLayne Stroud Lean and Six Sigma need not be complicated or cost-prohibitive.
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Avoiding Deployment and Sustainment Pitfalls
Much discussion over the past couple of decades has occurred regarding the need for a top-down level approach for Six Sigma deployment as is true for any type of process that will change the way we do business, but what does that really mean?
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Teaching The Leopard To Change Its Spots
Six Sigma Training Using A Blend Of Media And Instruction
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Leading Change And Innovation With Six Sigma
By Marc St.James, CEO/CSSMBB
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Also see: Business Process Management
