Knowledge Management

BPM & SOA
Content and Document Management
Collaborative Technologies
All Coverage Areas

The Corporate Grail
Companies focusing strictly on electronic documents are only part way to achieving full compliance. Wise organizations are seeking solutions that integrate paper content as well.
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Toward Paperless Wholesale Supply
Allied Refrigeration (www.allied-refrig.com), based in Long Beach, Calif., is more than 70 years old, but its document practices are as modern as tomorrow. The wholesaler serves California and Nevada with 15 stores, and IT Manager Bob Lillis connects the stores and Allied’s 116 employees with a frame-relay Wide Area Network run by an (IBM midrange) iSeries server. In fact, the iSeries, under the OS400 operating system, runs the entire business.
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SOA: The Next Technology Inflection Point
Driven by the universal adoption of Web services and convergence of key standards, service-oriented architectures (SOA) have emerged as the key enabling technology for interoperability among disparate pieces of software regardless of the network architecture, platform, or programming language.
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Successful Customer Outcomes, New Answers to Old Questions
By Steve Towers, CEO & co-founder BPM Group
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BPM and SOA

BPM: Hype or Reality?
By John Pyke, Chair, Workflow Management Coalition, finds real value from business process management.
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The Road to Compliance: Using BPM to Navigate
To be successful, organizations today must operate smarter, faster and more effectively while concurrently reducing costs.
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Building SOA Work Flows with BPM
Through the use of Service Oriented Architectures (SOA), core banking applications can be viewed as product utilities that can be integrated into cross channel workflows and fully automated, efficient processes.
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Three Little Letters
Few can have failed to noticed the rise and rise of the business world’s new favorite acronym, BPM. But do you really understand just what it could mean for your business?
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Moving in the Right Direction
Demand for Business Process Management (BPM) tools are on the up with sales expected to reach $3 billion by 2009, yet as the market grows and vendor numbers increase choosing the right solution can be a daunting task.
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Speaking with…
Jeff Kristick, Director of Product Marketing, TIBCO Software
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Nine Steps to Process Management Success
By Alan Trefler, CEO and Chairman of leading business process management software provider Pegasystems
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The Many Faces of BPM
Business Process Management (BPM) is receiving a tremendous amount of attention these days. Publications, analysts and vendors are all touting it as a key technology for any and every type of organization.
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Is BPM “The Business”?
With:
Dan Mulgrue, Director of the WorkPoint product group, ACI Worldwide
Rashid Khan, Founder, Ultimus
Jeff Kristick, Director of Product Marketing, TIBCO Software Inc.,
Christopher Preston, Director of Strategy and Vision, FileNet
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Does BPM Deliver?
BPM leader TIBCO proves that it does
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Closing the Chasm
Creating successful product development organizations. By Mike Metcalf, VP US Strategic Marketing, Artemis International Solutions Corporation
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Saving Time and Costs: Enabling IT Systems to Evolve Everyday
By Sudheer Gentela, VP of Sales & Marketing, YASU Technologies
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Content and Document Management

Dealing with the Data Explosion
John Mancini, President of AIIM, the ECM industry association, explains how ECM will be just as important , if not more so, to companies who want to stay at the cutting edge in the future.
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Keeping Track
Frank Gilbane, Editor Director of the Gilbane Report, talks to Business Management about the role of ECM, the opportunities it can provide an organization and the industry's future growth potential.
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Toward Paperless Wholesale Supply
By Gordon E.J. Hoke
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Getting Savvy in the Digital Age
By Sharon Hoffman Avent, President and CEO, Smead Manufacturing Company
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Maintaining Proper Records in Today’s Regulatory Environment
By Sharon Hoffman Avent, President and CEO, Smead Manufacturing Company
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Comparing Document and Content Management
Within every medium to large organization, there is broad spectrum of information management issues ranging from publishing the corporate website through to managing corporate documents and taming the flood of e-mails.
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The Analyst’s View
Business Management talks to Jim Murphy at leading analyst firm AMR Research about convergence trends in the content/document management space.
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10 Lessons Learned from Content Management Success
By Steve Van Lieshout and Jignesh Jain, Principals with Niteo Partners
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CEO Perspective
David B. Sharp, III is CEO and President at Synergis Software. Business Management caught up with him to get a CEO's perspective on the document management market.
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Delivering Results with Document Management
Business Management looks at how the implementation of an AdLib eXpress document management solution has helped one client improve system efficiency, increase flexibility and generate 100 percent return on investment - all in only three months.
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The 'Inside-Out' Factor
With most business conducted outside of traditional corporate networks, the need for document management is increasing.
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Evolution: Document Management Evolves into Content Management
Do you know where the documents that you are looking for should be located? Do you know what information is contained in the documents you are looking for?
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Collaborative Technologies

Ask the Expert: How to Collaborate Effectively
With Inter-Tel’s CTO Jeff Ford
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Collaboration Technology: Helping Small and Mid-Size Companies Prosper in an Ever Changing World
Not so long ago, small and mid-size businesses throughout most of the industrialized world had a similar look.
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The CEO’s Guide to the Connected Enterprise
It wasn't so long ago that e-mail was considered a corporate perk - now it's practically in the same category as heating and lighting.
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Bridging the Digital Divide
There is a little known epidemic that is rapidly spreading through our neighborhoods, cities and nations.
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The Future of Remote Conferencing
By Philip Kenny, Chief Technology Officer of BT Conferencing
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Talking with Nigel Stagg
'This is an industry where you don't really get a second chance to deliver a high-quality service to consumers' If you mess that up, you won't retain their loyalty', says Nigel Stagg, CEO of BT Conferencing.
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Lights, Conferencing, Action…
Videoconferencing technology has numerous cost and time saving benefits for businesses. But it can also aid the creative process - as evidenced in the glamorous moviemaking industry.
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