Enterprise Strategy

Supply Chain Management
CRM/ERP
Outsourcing
Expense Management
All Coverage Areas

The ins and outs of insourcing
Insourcing is currently in fashion, but what impact is it having on the outsourcing market? Mark Sukiennik, Director of Orbys Consulting, explains.
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Untangling Telecoms
With Symphony Services’ Alan Harlan, Control Point Solutions’ Bob McMullan, Avotus’ Fred Lizza and Charlotte Yates of Telwares Communications.
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Developing Supply Chain Excellence
RedPrairie’s John G. Jazwiec, HighJump Software’s Chris Heim and Lora Cecere of AMR Research on how companies can achieve excellence and avoid potential pitfalls.
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RFID: State of Play
AMR Research’s Nigel Montgomery
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Special Focus: Telecom Expense Management

Thinking Strategically
UPS’ VP of Information Services John Nallin: “Telecoms has been a strategic area for as long as I can remember.”
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Telecom Expense Management – A Case Study in Reducing Spend
With almost US$4 million in telecom spend and more than 3,000 employees spread across the Northeast, a leading national health insurance company faced growing concerns…
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Ask the Expert: Keeping a Closer Eye on TEM
With Symphony Services’ President Alan Harlan
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E-procurement for Communications: Complex Requirements, Unique Solution
e-procurement solutions, or the use of technology to support all stages of the purchasing process, have been widely adopted and implemented by organizations worldwide. Benefits of using an automated procurement solution include decreased costs associated with the buying process, lower product or service costs, improved efficiency and internal processes to name just a few.
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Why TEM?
This article provides background on these Telecom Expense Management (TEM) challenges and describes best practices to assess TEM requirements and implement an effective TEM program.
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Supplier Performance Programs
After months of effort, which may have involved an RFP initiative, resources from IT, Procurement, Legal and the executive ranks, and countless contract redlines, a new telecommunications contract is signed for network wireline or wireless services.
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Case Study: La Quinta
With 372 hotels, three corporate sites and more than 1,200 monthly telecom invoices, La Quinta needed to better manage its telecom assets and streamline expenses…
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Multi-Channel Proactive Notification
…or how to contact your customer before they contact you.
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Effective Management of Wireless Expenses
Williams Scotsman receives 3,600 telecom invoices annually from a variety of wireline and wireless voice and data services. Their corporate IT strategy is to make IT more accessible to users – specifically, to make IT services less dependent on the physical locations of its employees.
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Perfect Partners
Outsourcing IT has become ever more widespread over recent years but the benefits of different partners are changing with technology and location.
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Outsourcing: A Shore Thing?
As dissatisfaction with offshoring is on the increase, some US firms are turning their gaze closer to home for their outsourcing needs.
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Optimize the Competitive Advantages of Outsourcing and Offshoring with Project Portfolio Management
Despite all the press surrounding it today, outsourcing and offshoring is hardly a new idea
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Outsourcing: A Valid New Component of Telecom Corporate Strategy
The network, core to the telecommunication operator’s business, is now being seen as an outsourcing opportunity.
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Cutting the Risk from CRM Purchase and Deployment
Customer relationship management (CRM) applications have finally evolved from a risky 18-month IT project into an essential productivity tool that any size business can easily purchase and deploy. CRM is finally ready for prime time.
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Your Customers are Telling You Everything You Need to Know. Can you hear them?
Imagine every one of your customers sitting in an enormous stadium. They’re all talking, telling you what they like and don’t like about your products and services, giving you great ideas for improvement, revealing what your competitors are offering.
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Value Your Customer
By Robin Scaffer, Innovation Strategist for NICE Systems
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