Good article. We recently started using the DRE Software BCN collaboration tool a few months ago. http://www.dresoftware.com/
The BCN DRE Software is web-based business collaboration software that can be set up by anyone without the help of IT resources. They recently added web conferencing in the last release which has really saved us big budget dollars compared to the vendor we were using plus we get so many additional collaboration features to keep everyone working together.
We use the BCN to collaborate with our customers, prospects, partners and other colleagues in a secure, personalized work space. It makes me wonder what we did without it. They gave us a free trial we used for all kinds of business scenarios
that have work really well for us. We keep finding more and more ways to use it. We have gotten very positive feedback from our customers and I think it has really improved our response time with the email integration. We have the whole team on the same page. Our sales managers know what is going on with prospects and know where our sales executives are in the sales process. The documents are where everyone can get to them. We have CRM but found there was a big hole that the DRE Business Collaboration Software filled without having to download any software we can access from anywhere and it has helped us solve issues with our offices in different time zones. Nothing but positive feedback from everyone. It was a no brainer for us ...we were already paying $49 a month for web conferencing and it is only $19. I have saved on my budget and I get all the collaboration
features http://www.dresoftware.com/features/