The Key to Successful Video Conferencing

Jeffrey Prestel, General Manager of BT Conferencing Video Business Unit explains the vital role of managed services in video conferencing.

In today's fast-paced business environment, you are beyond busy, and it is more essential than ever that your video system performs effectively, your internal users maximize the use of video and you are able to show ROI on your video investment. So how can you do this in an easy, reliable, affordable way? Managed services. Simply put, managed services allow a conferencing supplier to fully support your video facilities and infrastructure, leaving you to focus on other key areas of your business. Most companies do this to gain a lower cost of capital and labor, and for a single point of accountability for service and worry-free conferencing. 

Managed services allow you to have confidence in your equipment, as well as increasing user satisfaction and adoption of the technology. It's a win-win situation for both you and your video users. Your end-users get repeated positive experiences on video calls, and you get to champion video as a cost-effective communication tool, while reducing other significant expenditures, such as travel.

BT's managed services offering is a powerful and affordable approach to maintaining and monitoring your video conferencing investment, ensuring that your system is ready when you need it. Our services give you access to the largest technical staff in the industry, who maintain the most comprehensive listing of certifications across all manufacturers' products. Our services also provide for web-based software applications that allow for easy online scheduling via our Engage Meeting Manager tool, as well as auto-launching of calls, usage reporting and remote equipment monitoring of your video technology.

Also, when you need expert support, you're assured that only trained BT Conferencing technicians, with years of experience in providing customer support, answer your service calls. Wherever you operate, our global team is ready to meet your needs. And, whether you're utilizing Polycom, TANDBERG or Cisco, our managed services are available to simplify management and use of video conferencing.

With our One Source services, you choose the right custom mix of conferencing services to support your unique user requirements, not a standard, out of the box package. This combination of conferencing quality and support reliability maximizes the return on your investment by driving user adoption through training, reporting, ease of use, and a repeatable, consistent user experience.

To learn more about the power of BT's managed services and other leading conferencing solutions, join us as a VIP at this year's Video User Experience event (VUE) in New York City in mid-November. While at the VUE, you'll have the opportunity to network with peers and industry experts, experience the latest equipments solutions from Cisco, LifeSize, Polycom and TANDBERG, and gain critical information on increasing user adoption and maximizing the ROI of your video conferencing program.   

For more information or to register for this free event, please send your full contact information to vue@btvideoconferencing.com. If you're unable to attend the VUE in November, please visit www.btconferencing.com, or call 1-888-947-3663 to speak to BT Conferencing representative.

BIO

As General Manager of BT Conferencing's Video Business Unit, Jeff Prestel has nearly 20 years of marketing, product and sales management experience. He is affiliated with the Fisher College of Business Alumni Board of Directors, American Marketing Association and the National Management Association.

One Source

One Source services are a custom mix of conferencing services to support unique user requirements:

• One Source for Polycom combines Polycom's proven video conferencing technology (both traditional as well as telepresence) with BT Conferencing's comprehensive management services, allowing you to interact with people, not equipment.
• One Source for TANDBERG, combines TANDBERG's powerful video conferencing technology (both traditional as well as telepresence) with BT managed services to provide outstanding video quality along with reliable system performance.
• One Source for Cisco TelePresence combines Cisco's TelePresence technology with BT Conferencing's services, allowing you to interact and experience high performance immersive conferencing.