Process means progress: How process improvement empowers business optimization

Increasing customer expectations, shrinking profit margins, fierce competition, regulatory compliance, mergers and acquisitions, and deregulation are some of the issues that business leaders must meet head-on. Responding and adapting quickly to these challenges can make the difference between success and failure.

Brian James, Chief Methodologist of Proforma Corp., discusses how process improvement has proven to be a valuable method to assist organizations in understanding where they are now, where they need to be in the future, and what they have to do in order to get there.